During a move, unforeseen accidents may occur. That’s why at The Family Movers, we offer a comprehensive range of insurance plans designed to give you a peace mind.
Even the safest drivers would see the need for comprehensive auto insurance. For relocation, we recommend a range of comprehensive coverage plans designed specifically to provide you with peace of mind during your move.
Specifically designed for the moving industry, our insurance policy covers any unfortunate accidents that could occur during a move despite our packing capabilities virtually assuring you of a damage free move, accidents are sometimes unforeseen. Based on a valued inventory itemized list, you will be advised to declare each item according to their replacement value to allow us to effectively compensate you in the unfortunate event of damages. Regardless of their insured value, each and every item that we move will be packed and treated with care.
All insurance policies do not cover the internal mechanism of electrical devices. This means that you will not be able to file a claim for your TV set if there is no apparent external damage. However, with this added coverage, we will be able to compensate you should there be an internal mechanism failure. Our only requirement is that a check must be carried out to ensure these items are in working order before the move.
If you insure a set of items for a specific amount, we will compensate the value of one item if only one item is damaged. However, if you are not able to replace just piece of set, we will advise you to take up additional coverage based on our pairs and sets clause. Should one piece be damaged, this coverage will allow you to file a claim for the entire set.
Verification is normally needed by our counterparts at destination or by us to substantiate the claim. However, to speed up the claims process, our underwriters have opted against the requirement of a third-party surveyor. This allows us to settle claims within 14 days for local moves and 30 days for international relocations, upon receipt of claims.
Corporate Profile of our Insurance Underwriters – ITI
Inter Trans Insurance Services, Inc. (ITI), a closely held California Corporation, was established in 1978 for the express purpose of providing specialized transit insurance coverage for domestic and international shipments of household goods and personal effects.
The Claims department in Irvine, California has over 100 years of claims experience and is the backbone of our fine reputation. It is company policy to acknowledge all claims within three working days and, if appropriate, a repair firm is assigned to survey and repair all transit related damages.
Our underwriter ITI is currently utilizing for transit insurance is the American Home Assurance Company, a member company of the American International Group (AIG). They are an “A++” rated insurance company with representative offices in most countries of the world.
The insurance policy that is issued to our clients is, we believe, the best available in the market. The information required is minimal and the wording is in easy to understand terms. We have tried to eliminate many of the legal and insurance language common to most policies so the shipper has a better understanding of the terms and conditions of the contract. The valued inventory has also been revised and we feel it is the most comprehensive document available for the moving industry.
Inter Trans Insurance Services has grown to be one of the most respected insurers of transit shipments in the industry. Our fine reputation is, in part, a result of controlled growth and a conscientious selection of clientele.
2 Toh Guan Road East #02-03 Singapore 608837
t: (65) 6266 5225 f: (65) 6266 5335